Legal

Privacy Policy

Understand how we collect, use, and protect your personal information.

  • Effective Date: February 20, 2026
  • Last Updated: February 20, 2026

Loan24Seven ("we", "us", "our") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, apply for a loan, or interact with our services.

1. Information We Collect

We collect personal information that is necessary to process your loan application and provide our services, including:

  • Identity Information: Full name, date of birth, government-issued identification numbers
  • Contact Information: Email address, phone number, mailing address
  • Financial Information: Employment details, income, banking information, credit history
  • Bank Account Data: Through our secure third-party banking data provider (Flinks), we may collect account balances, transaction history, and account details with your explicit consent
  • Communications: Records of phone calls, SMS messages, and emails exchanged with us
  • Technical Data: IP address, browser type, and device information when you use our website

2. How We Use Your Information

We use your personal information for the following purposes:

  • Loan Processing: To assess your loan application, verify your identity, and determine eligibility
  • Account Management: To manage your loan account, process payments, and track repayment schedules
  • Transactional Communications: To send you SMS messages and emails regarding your application status, approval notifications, contract delivery, payment reminders, and missing information alerts
  • Customer Service: To respond to your inquiries and provide support via phone, email, or SMS
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Fraud Prevention: To detect and prevent fraudulent activity

3. SMS and Electronic Communications

By providing your phone number during the loan application process, you consent to receive transactional SMS messages from us. These messages may include:

  • Loan application status updates
  • Approval or denial notifications
  • Requests for missing or additional information
  • Contract and document delivery links
  • Payment reminders and confirmations
  • Welcome messages and account setup information

These messages are transactional in nature and relate directly to your loan application or account. We do not send marketing or promotional SMS messages without your separate express consent.

  • Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. Please note that opting out of transactional messages may affect our ability to communicate important information about your loan.
  • Message Frequency: Message frequency varies based on your loan application activity.
  • Standard Rates: Standard message and data rates from your carrier may apply.

We obtain your consent before collecting, using, or disclosing your personal information. Consent may be:

  • Express: Provided directly by you (e.g., signing a loan application, checking a consent box)
  • Implied: Reasonably inferred from your actions (e.g., providing your phone number in a loan application implies consent to receive transactional communications about that application)

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the details provided below. Withdrawal of consent may affect our ability to provide services to you.

5. Disclosure of Information

We may share your personal information with:

  • Service Providers: Third-party providers who assist us in delivering our services, including:
    • Banking data aggregation services (Flinks)
    • Payment processing services
    • SMS and communication services (Twilio)
    • Cloud hosting and data storage providers
  • Financial Partners: Lending partners or financial institutions involved in funding your loan
  • Legal Authorities: When required by law, regulation, court order, or governmental request
  • Fraud Prevention: Organizations involved in fraud detection and prevention

All third-party service providers are contractually required to protect your information and use it only for the purposes for which it was disclosed.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication measures
  • Regular security assessments and monitoring
  • Employee training on data protection practices

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Loan records are retained in accordance with applicable financial regulations and tax requirements.

8. Your Rights Under PIPEDA

You have the right to:

  • Access your personal information held by us
  • Correct any inaccurate or incomplete information
  • Withdraw your consent to the collection, use, or disclosure of your information
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Geographic Scope

Our services are available to residents of all Canadian provinces and territories except Quebec.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: